Navigating DC’s Bureaucratic Swamp

29 Apr

Two weeks ago I followed up my January 20 letter to Sam Zimbabwe, DDOT’s Associate Director of Policy, Planning and Sustainability Administration.  I wrote a brief email reminding him of the letter and the requests to be addressed, most notably installing signage in the Central Business District noting that sidewalk bicycling is prohibited there.  At the conclusion I added a note of personal experience:

Since I wrote you the problem is only getting worse.  Just three weeks ago in the CBD, I was injured when I tripped trying to get out of the way of a speeding sidewalk biker.  Of course, he just kept going, endangering others on the crowded sidewalk.  People from the bus stop to which I was heading helped me up and as we waited in the safety of the bus shelter, others shared their stories.  One woman had been actually hit and injured by hit-and-run sidewalk bikers twice in recent months.  If you have never been hit by one of them, you don’t know that it can cause lasting injuries. A couple of years ago I was hit from behind and it took months of therapy to get my shoulder back in good working order.  And, should a person fall and hit his head on the sidewalk, it can cause death.  If there are no witnesses or the person just thinks he has a mild concussion and moves on after regaining consciousness, he can still die from that hit because of internal bleeding on the brain.

In concluding I asked only that he tell me what, if anything, DDOT is doing on this issue and, if he were not the appropriate person to contact, to refer me to the appropriate person.  Needless to say, I have yet to receive even an acknowledgment of the email.

So what good does it do to write to the Mayor (who IS responsive) if she must delegate to others to do the followup?  The same good it did to write to Chief Lanier about enforcement in the CBD, who responded by delegating to Sgt. Terry Thorne, who provided only a general link to the Street Smart program and said I could contact him with any questions.  It is now over two years since I asked the simple question of him–How do you judge the success of the Street Smart program?  I have yet to receive an answer.  In the meantime the self-same Sgt. Thorne told a Washington Post reporter she would have to do a FOIA request to get info on enforcement statistics.  Good luck with that.

So long as petty bureaucrats stonewall the public both through failure to answer FOIA requests and through failure even to respond to reasonable questions, nothing will improve.  These people are paid by our tax dollars.  They are public servants.  That means they are to serve us, not ignore us.  Frankly I feel sympathy for both Mayor Bowser and Chief Lanier that, with all the important issues they have to deal with and decisions they have to make, they cannot rely on some of their employees to do the right thing in responding to the public.

Well, down off the soapbox–I wish you a good and safe spring weekend and remember–STAY ALERT! DON’T GET HURT!

 

 

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